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HOW IT WORKS

If you’re new to Happy Tails with Hannah, you might be wondering exactly how everything works. From our very first chat to regular walks or visits, I like to keep things simple, clear, and stress‑free for you and your pets. Here’s how the process works, step by step.

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Getting in Touch

Future clients can initially contact Happy Tails with Hannah in a number of ways:

  • Via the Contact page on this website.

  • Email: happytails.hannah@gmail.com

  • Phone: 07808 174436 (If I can’t answer, please leave a message.)

  • Instagram: @happytailswith.hannah

We’ll start with an initial conversation to assess whether my services fit your needs, and if so, we’ll move to a Pre-Service Visit.

 

Pre-Service Visit

If Happy Tails with Hannah can provide the services required, we’ll schedule a pre-service visit at your home while your pet(s) are present. This visit is:

  • An opportunity for me to meet you and your pet(s) and ensure we’re a good fit.

  • A time to complete pre-service forms (legal requirement) covering:

    • Client and pet details

    • Vet/emergency arrangements

    • Terms of Service

    • Agreed services and frequency

 

If dog walking is required, I may also schedule an initial walk with you to understand how your dog behaves on and off a lead and to ensure the best care possible.

After this, I’ll confirm your booking and begin providing the agreed service from our chosen start date.

 

Payment & Invoicing

Following the first service, payment will be required for the service. The following payment methods are accepted:

  • Card (via Stripe pay-by-phone)

  • Cash

  • Bank transfer (via invoice)

 

How it works:

  • Cash or card: Payment is due at the end of each service.

  • Invoices: During the pre-service visit, we’ll agree an invoice schedule that works best (e.g. monthly for daily walks, or after each visit).

 

Terms:

  • Invoice payments are due within 28 days of receipt.

  • Late payments are subject to a £10 late payment fee unless otherwise agreed in writing, as set out in the Terms of Service.

 

Scheduling Future Visits

If you are happy with my services, you may continue to schedule me to care for your pets going forwards!

For scheduling, booking, and cancellations, the following notice periods apply:

Dog Walking

  • 48 hours’ notice for new bookings or changes (subject to availability).

    • Bookings made with less than 48 hours’ notice will incur a £5 last-minute booking fee (see Terms of Service).

  • 72 hours’ notice for cancellations. Cancellations with less notice will incur a late cancellation fee, as set out in the Terms of Service.

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Pet Sitting, Drop-Ins & Pet Taxi

  • 48 hours’ notice for weekday daytime and evening bookings.

  • 72 hours’ notice for weekend bookings.

    • Shorter notice may be accepted with a £5 late-booking fee, subject to availability.

  • 72 hours’ notice for cancellations. Less notice will incur a late cancellation fee, as set out in the Terms of Service.

 

Overnight Pet Sitting

  • 1 week’s notice for new weeknight bookings (shorter notice may be accepted with a £10 late booking fee, as set out in the Terms of Service).

  • 2 weeks’ notice for new weekend bookings (shorter notice may be accepted with a £15 late booking fee, as set out in the Terms of Service).

  • 1 week’s notice for cancellations. Less notice will incur a late cancellation fee, as set out in the Terms of Service.

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I want every client to feel happy with the service I provide. If there’s ever something you’re not satisfied with, please let me know as soon as possible — either in person, by phone, or by email. I’ll always do my best to resolve any concerns quickly and fairly, and to make sure you and your pets feel fully supported.

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