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PRIVACY POLICY

Who I Am

My name is Hannah Ghinn, and I trade as Happy Tails with Hannah, providing dog walking, pet sitting, and related pet care services in Maidstone and surrounding areas.

I take your privacy seriously and handle your information fairly and transparently.

 

What Information Do I Collect?

When you contact me or use my services, I may collect:

  • Personal details: Your name, address, email, and phone number.

  • Pet details: Information about your pet(s) relevant to the service (e.g. name, breed, health needs).

  • Payment information: If you pay by invoice (bank transfer), I collect necessary payment details.

  • Website usage information: Basic analytics (such as page visits) through Wix’s built‑in tools or Google Analytics.

 

How I Use Your Information

I will only use your information for:

  • Providing the services you’ve requested.

  • Contacting you about your bookings or enquiries.

  • Sending invoices and processing payments.

  • Internal record‑keeping and meeting tax/legal requirements.

  • Improving my services and website.

I will never sell or rent your information to anyone.

 

How I Store Your Information

Your information is stored securely through trusted platforms (e.g. Wix, email, invoicing tools).
I keep records for as long as needed for business purposes and to meet legal obligations (e.g. tax records are kept for up to 6 years).

 

Sharing Your Information

I will only share your information when absolutely necessary, such as:

  • With vets in an emergency involving your pet.

  • With accountants or HMRC (for tax purposes).

  • With law enforcement if required by law.

I do not share your data with marketing companies.

 

Cookies & Website Tracking

This website may use cookies (small text files) to improve your browsing experience and track basic site usage.
You can adjust your browser settings to block cookies if you prefer.

 

Your Rights

Under UK data protection laws, you have the right to:

  • Request access to the personal data I hold about you.

  • Ask for incorrect data to be corrected.

  • Request deletion of your data (where legally possible).

  • Withdraw consent for certain uses at any time.

To exercise any of these rights, contact me at: happytails.hannah@gmail.com

 

Changes to This Policy

I may update this Privacy Policy from time to time. Any changes will be posted on this page with the updated date.

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Latest update: July 2025

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