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TERMS OF SERVICE

These are the key terms that apply when booking services with Happy Tails with Hannah.
A full Terms of Service document will be provided for you to read and sign before your pet’s first booking.

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Health & Behaviour

  • All pets must be healthy and safe to handle. Please let me know about any illnesses, injuries, or behavioural issues before booking.

  • Dogs will only be walked off‑lead with your consent and at my discretion.

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Bookings & Cancellations

  • 72 hours’ notice is required for cancellations. Bookings cancelled with less notice may still be charged in full.

  • 48 hours’ notice is required for new bookings. Short‑notice bookings may be accepted, subject to a late booking fee and availability.

  • Weekend, bank holiday, and last‑minute bookings may incur a surcharge.

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Payment & Deposits

  • Payment is due within 28 days of invoice receipt (unless paying cash or card on the day).

  • Some services (such as overnight pet sitting) may require a non‑refundable deposit to secure your dates.

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Pet Sitting & Alone Time

  • During overnight pet sitting, pets will not be left alone for longer than 4 hours during the day and never overnight.

  • If your pet requires constant supervision, this must be discussed before booking so the right care can be arranged.

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Access & Security

  • If I need a key or access code, it will be stored securely and will never be marked with your address.

  • Keys will only ever be used to provide agreed services and can be returned on request.

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Emergencies & Veterinary Care

  • If your pet needs urgent veterinary attention, I will contact you immediately and take them to your chosen vet (or the nearest available).

  • The owner is responsible for all veterinary costs incurred during my care.

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Photos & Updates

  • I may send photo or video updates during visits.

  • Photos will only be shared on my social media with your permission.

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Insurance & Liability

  • I hold public liability insurance.

  • Owners remain responsible for their pet’s behaviour and for any damage or injury caused by their pet.

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Full Terms

The full Terms of Service document will be supplied to every new client and must be signed before your pet’s first booking.

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